In simple terms, VoIP (Voice over Internet Protocol) is a telephone system that routes calls via an internet connection rather than a PBX or a conventional phone line. Its advantages over traditional forms of communication make it an ideal choice for businesses. According to BusinessWire, the global VoIP market is expected to reach $133.7 billion – an incremental growth of $50.2 billion – by 2021.
Businesses of all sizes stand to benefit from VoIP services and, in particular, large-scale enterprises. In this blog we take a look at the benefits of VoIP for large organizations.
VoIP allows large organizations to make cheap local and international calls. Since a virtual number isn’t associated with a physical landline, overseas employees and customers can contact you at local rates. This is partly due to the fact that it costs far less to send voice data over the internet as compared to PBX. In addition to removing the need to maintain separate networks for phones and data, VoIP enables employees to “carry” their office extension number in their smartphone where ever they go.
Modern communication features such as video conferencing eliminates the need to recall employees out in the field for meetings or important updates. This cuts down on travel costs. Also, businesses can employ virtual employees that work from home, removing the need to engage in expensive training and recruiting operations.
Latest Technology Resulting in Improved Quality of Communications
Because the VoIP market is increasing at an exponential rate, the presence of numerous suppliers and fierce competition has resulted in the development of high-quality communication systems for businesses. Large organizations that have a presence in multiple countries rely on reliable and high-quality lines of communication.
Businesses that have to deal with customers from different countries face a number of issues. Since English is likely to be a second language, misunderstanding between customers and customer representatives are common. Unlike most traditional means of voice communications, VoIP systems are continuously evolving and improving upon their audio quality. This makes it easier to conduct negotiations, filter background noise, and improve the quality of communications.
Traditional phone systems can prove to be incredibly difficult and costly to integrate with other systems. Fortunately, VoIP systems do not pose such a risk and can record voice calls, initiate calls from different programs, and allow storage accessibility with ease. The system also allows for easy integration of analytics and leads to increased productivity and improved customer service.
As businesses expand their operations, the need for greater and improved systems of communication becomes a necessity. Top 5 Business VoIP lists the top VoIP providers for businesses and allows companies to compare different phone service providers to choose ones best suited for their organization.