- Reviewer:
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250 Likes
- 28 Mar 2018
RingCentral is a comprehensive VoIP solution that is suitable for businesses. It has multiple features and can be customized to meet your business needs, making it suitable for small businesses to enterprises. Customer support can be difficult to get hold of if you call by phone, although there are live chat and email form options as well.
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Overall10/10
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Ease of Use9.9/10
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Value for Money9.4/10
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Features9.4/10
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Help and support10/10
RingCentral is a comprehensive VoIP solution that is suitable for businesses. It has multiple features and can be customized to meet your business needs, making it suitable for small businesses to enterprises. Customer support can be difficult to get hold of if you call by phone, although there are live chat and email form options as well.
RingCentral Overview
Founded in 1999, the RingCentral cloud phone service was launched in 2003 and is an advanced communications provider. It offers one of the best VoIP solutions for businesses, with features and packages to suit any size company, from small businesses to large enterprises. With many customizable features, it allows any workforce to communicate, collaborate and meet on any device and from any place.
Among the alternatives, after a review of their services, it is clear that RingCentral is one of the best communications provider in the market.
RingCentral Plans and Pricing
There are numerous different plans, with different pricing schedules to suit your business no matter how big it is. Here are some of the options. Keep in mind that if you include certain products, such as RingCentral Fax and RingCentral Office, these will cost extra.
Essentials
- From $19.99/month/user
- Up to 10 users
- Up to 4 people per meeting
- Unlimited phone calls
- 100 toll-free minutes
- Unlimited business SMS
Standard
- From $24.99/month/per user
- Unlimited users
- 4 people per meeting
- 1,000 toll-free minutes
- Unlimited business SMS
Premium
- From $34.99/month/user
- Unlimited users
- 100 people per meeting
- 2,500 toll-free minutes
- Unlimited business SMS
- Automatic call recording
- Multi-site support
- Custom app development and deployment
- Voicemail transcription to text
- Single sign-on
Ultimate
- From $49.99/month/user
- Unlimited users
- 200 people per meeting
- 10,000 toll-free minutes
- Unlimited business SMS
- Automatic call recording
- Multi-site support
- Custom app development and deployment
- Voicemail transcription to text
- Single sign-on
RingCentral Ease of Use and Setup
You should be able to sign up, setup, and activate your RingCentral account without hassle. There are a number of steps to follow as you customize the service to suit your business’s needs. If you need any help along the way, you can schedule an appointment with an Implementation Advisor or you can call customer support which is available 24/7.
You must first activate your account and set up account security.
- Activate Your Account – Use the activation link that you received in an email. Note: This link will be available for 48 hours only.
- Mobile Number Verification – Choose a mobile number that will be used for verification. You’ll receive a call and will be given a verification code which you’ll need to input.
- Create a Password – Follow the password criteria.
- Create a PIN – This will be used to check your voicemail messages over the phone.
- Choose a Security Question and Answer – To be used to identify your account with customer support.
You’ll then be ready to set up your company’s phone system and input its details.
- Set Up the RingCentral System
- Set up all users – assign extensions, select an operator, develop a dial-by-name directory for users.
- Create your company greeting – keep the default or record a customized greeting.
- Establish your operator extension – this will route callers to your assigned operator.
- Set Up the Phone System
- Introduce My Info – including your information, regional settings, and emergency calling.
- Launch call forwarding – set calls to ring only on your primary phone or set it to ring on other phones when you’re away from your desk.
- Initiate the voicemail greeting – keep the default or customize the voicemail greeting.
You’ll finally need to review all of the information you just inputted before you can continue. At this point, you’ll be able to download the mobile apps, Glip, and the RingCentral Desktop app so you’ll be able to make use of all of the features available at RingCentral.
That’s it. The initial setup of RingCentral is complete. You can also choose to schedule an appointment with an Implementation Advisor who will explain and guide you through any processes you need help with.
RingCentral Customer Support
Detail the support channels available:
- Phone – Available 24/7 for support
- Email – Webform
- Live chat – 24/7
There is a comprehensive FAQ section that provides the answers to many common questions. There have been some complaints about the availability of RingCentral customer support in the past.
RingCentral Bottom Line
RingCentral offers a comprehensive VoIP service for businesses. With a wide range of features, it can be customized to suit your needs, whether you own a small business or a large enterprise. With call forwarding, call routing, voicemail greetings and operators extensions, you can personalize the system. Glip, Professional, and Meetings allow you to enhance teamwork, collaboration, and communication on any device and from any place. While customer support response times could improve, RingCentral’s many plans and features result in a VoIP solution that is affordable and attractive.
