- Reviewer:
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250 Likes
- 28 Mar 2018
Vonage is phone service based on Voice over Internet Protocol (VoIP) that is suitable for businesses and residential communication needs. It offers a high-quality service with a 30-day money back guarantee. While the solution is cost-effective, it is more expensive than some solutions that are available; however, it does offer many useful features that allow you to customize it to your needs.
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Overall7.2/10
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Ease of Use9.3/10
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Value for Money9.3/10
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Features9.7/10
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Help and support9.8/10
Vonage is phone service based on Voice over Internet Protocol (VoIP) that is suitable for businesses and residential communication needs. It offers a high-quality service with a 30-day money back guarantee. While the solution is cost-effective, it is more expensive than some solutions that are available; however, it does offer many useful features that allow you to customize it to your needs.
Vonage Overview
Launched in 2001, Vonage uses your Internet connection to make and receive calls. It is suitable for residences and businesses and particularly appeals to smartphone users. With Vonage mobile apps, you can use the service on your mobile device for flexibility on the go. With many useful features, Vonage has become one of the biggest names in the VoIP industry.
This review of Vonage’s cloud communications services will cover the pricing, ease of use and details of customer services. Each of these is a valid consideration when deciding on a corporate solution for you organizational communication channels.
Vonage Plans and Pricing
Vonage has a number of personal plans that start from $9.99 per month and go up to $14.99 per month for an initial limited period. After that introductory offer, the price goes up to $12.99 for the cheapest plan and up to $29.99 for the most expensive one. While these prices are more expensive than some other VoIP products that are available, there are many features in Vonage’s favor.
Vonage North America:
- $9.99/month for a 12-month contract
- $24.99/month after the first year
- Includes unlimited calls to the US and Puerto Rico
- Includes unlimited calls to Canada and Mexico (landline and mobile)
Vonage World:
- $9.99/month for the first six months
- $27.99/month continuing
- Includes unlimited calls to the US and Puerto Rico
- Includes unlimited international calls to landlines in 60 countries
- Includes unlimited international calls to mobiles in 10 countries
Vonage US & Canada 400:
- $12.99/month
- Includes 400 minutes/month to the US and Puerto Rico
3000 to Globe Philippines:
- $14.99/month for 3 months
- $29.99/month continuing
- Includes unlimited calls to the US and Puerto Rico
- Includes unlimited international calls to landlines in 60 countries
- Includes unlimited international calls to mobiles in 10 countries
Vonage Business:
- $19.99/month to $39.99 for small to medium business packages, as well as enterprises (mobile, premium and advanced)
Vonage Ease of Use and Setup
Vonage is quick and simple to set up and to use. You’ll be supplied with a Vonage box. You’ll need to attach the box to your router and connect your router into the AC outlet. You then connect your home phone, using a regular phone cable into the Vonage box. That’s all it takes to start making calls. To link your mobile phone to your Vonage plan, you just need to download the Vonage Extensions App to your iPhone or Android device, or if you don’t have a Vonage plan, the Vonage mobile app will allow you to make calls. The system is easy enough for you to set up yourself, following the guide you receive in the Vonage box.
Vonage Customer Support
- Phone – 1-844-331-1216
- Available:
- Monday to Friday 9am-12am ET
- Saturday 9am-8:30pm ET
- Sunday Closed
- Available:
- Email – Email form
- Live chat – Yes – available 24/7
There is a comprehensive FAQ section which answers many questions in the areas of service, installation, plan, features, and mobile.
The chat feature was a quick way to get answers with only a couple of minutes to wait for a response.
Vonage Bottom Line
Vonage is one of the best-known brands when it comes to VoIP services. It is suitable for residential and business telecommunications with multiple plans to suit your needs. It is a cost-effective solution and while you can find even more inexpensive services, Vonage offers a range of useful features that make it particularly attractive. The Vonage Extensions App which allows you to use your Vonage plan via two smartphones is a particularly attractive feature for those who need a communication service on the go, as well as from home or the office. Its simple setup allows you to be up and running in just a few minutes so you can start making and receiving calls in no time. Live chat support is convenient; however, we would have liked to have seen 24/7 phone support as well. All-in-all, Vonage has earned its name as a reliable service in the VoIP industry.
