VoIP Soft phones: Are they a Good Option for Business?

Ultimately, all phones are supposed to help you maintain steady communication within and outside the organization. As a business, maintaining business efficiency requires you to develop flexibility and create multi-purpose communications channels.

VoIP phones are already a significant improvement in terms of functioning as a phone, but these also bring advantages like cost cuts and the incorporation of multiple functionalities. VoIP soft phones offer added advantages such as keeping you in touch with the clients and the organizations while on the move and reduced clutter.

When deciding on a VoIP plan for yourself, consider these advantages of having a soft VoIP phone over a hardware based VoIP phone:

1. Low Maintenance

Hardware phones can take up a lot of space, without offering any advantages over a VoIP soft phone. A soft phone is installed as a program into your computers, complete with a user interface and many of the same functionalities as a hard phone. Working with these as opposed to hard phones will reduce the clutter in the organization and you will cut back on costs associated with maintaining separate lines for each hard phone in your office.

2. Increased Mobility

Soft phones are basically software that can be installed into your phones and computers. If you have one installed into your phone, you can access your business lines from any location that has an internet connection. This will allow you to stay in touch with your organization, clients and any other people involved with the working of your business.

man holding phone

3. Voice Transcription Functionality

VoIP soft phones usually come incorporated with functionalities that a hard phone doesn’t. One of these is the useful voice transcription function that transcribes entire calls that took place through the line. You can use these to keep track of customer service standards as well as other checks and balances that you deem appropriate.

4. Integration with Other Systems

Soft phones are easier to integrate with internal management systems within your company. This could include direct connections to departments within your company, quality assurance systems for your customer services and multiple other internal management systems.

Hard Phones, But So Much More

A VoIP phone offers immense advantages over your typical landline. Hardware based VoIP can already offer conference call, voice command and many other advantages. Having a VoIP soft phone offers more advantages taking them a notch over VoIP hard phones.

Top 5 Business VoIP provides a comprehensive directory of VoIP phone services providers for small and large businesses. Our services include informing interested organizations of existing VoIP Phone plans, conducting comparisons of internet phone services and much more. Visit our website to pick out the best VoIP Phone systems providers for your organization.