If you’ve decided to jump on the VoIP bandwagon but can’t decide which VoIP service provider would be best for your business, you’ve come to the right place. Top 5 VoIP Provider can help you review the top VoIP service providers on the market while comparing their services and features.

In this comparative review, we’ll be comparing Vonage and 8×8 to find out which of the two make the best fit for your business:

Vonage	8×8
Available platforms – Checkbox – iOS, Android Free minutes per line  – Unlimited, starting from $39.99 p/month Money back guarantee  – Yes/No Min. contract requirement – Number Top features – call grouping, on-hold music Overall score – 5/5	Available platforms – Checkbox – iOS, Android Free minutes per line  – starting from 150 minutes/month from $4.99 Money back guarantee  – Yes/No Min. contract requirement – Number Top features – Up to 5 person conferencing;  on-hold messages recorded by professional voice recorders Overall score – 5/5

Vonage & 8×8 Overview

Established in 1996, 8×8 was a founding father of the VoIP market. This long run in the business has won 8×8 over 125 patents when it comes to unique features that benefit businesses.

In contrast, Vonage came into the market in 2001. But what it lacks in experience, it made up for in expertise, becoming one of the fastest growing names in the business.

Widget feature:

Feature	Vonage	8×8
Call monitoring	Yes	No
Call recording	Yes	No
Call reporting	No	Yes
Caller ID	Yes	No
Call Transfer	Yes	No
Conferencing	Yes	Yes
Instant Messaging	No	Yes
Mobile Integration	Yes	No
Monitoring	Yes	No
Voice Mail	No	No

Vonage & 8×8 Features

When it comes to service features, both Vonage and 8×8 provide a wide range of options to choose from, all of which support compatibility with different platforms and operating systems.

Vonage Features

From tools that can enhance your customer relations, including virtual receptionists and call waiting to collaborative options for web conferencing, call monitoring, and customizable call routing, Vonage has it all!

8×8 Features

With features like 3-way calling and business SMS, 8×8 is just as good as Vonage, if not slightly better.  As one of the first VoIP service providers to introduce PBX hosting, 8×8 is known for the innumerable innovative features it has to offer.

Our Conclusion:

Both Vonage and 8×8 have impressed us with their unique and cutting-edge calling features. However, 8×8 has a slight edge over Vonage since it’s been in the business for longer and has a wider array of features to serve.

Vonage – 4/5

8×8 – 4.5/5

Vonage & 8×8 Plans and Pricing  

This is where Vonage takes the lead from 8×8. Whereas 8×8 offers a not so clear payment and pricing plan and insists that you call them to get a quote for your business plan, Vonage offers three comprehensive plans that suit different communication needs.

Vonage Pricing and Plans

• Mobile: $19.99 per month per user
• Premium: $29.99 per month per user
• Advanced : $39.99 per month per user

8×8 Pricing and Plans

• Not Available

Our Conclusion:

Since Vonage tells you what you’ll be dealing with and give you upfront costs, unlike 8×8; this one goes to Vonage.

Vonage – 5/5

8×8 – 3/5

Vonage and 8×8 Ease of Use and Setup

The switch from traditional phone lines can be a challenge. Therefore, ease of use and installation is important when selecting a VoIP provider.

Vonage Setup

With Vonage, setup is as easy as it can be. All you have to do is plug in the free of charge Vonage Box sent to you into your internet router and an AC outlet to get started.

Vonage is also known for its incredible compatibility with different platforms as well as CRM systems:

• Windows
• Linux
• Mac
• Windows Mobile
• iOS
• Android
• Web-based operations

8×8 Setup

You can set up your 8×8 network in record time with the straightforward and simple guidelines available to you. However, when it comes to compatibility, it falls a bit short compared to Vonage; offering a limited number of options:

• Windows
• Android
• iOS
• Mac
• Web-based operations

Our Conclusion:

Although both VoIP service providers entail an easy setup and run wizard, the wider variety of CRM collaborations that are offered by Vonage puts it in the lead.

Vonage – 5/5

8×8 – 4/5

Vonage and 8×8 Customer Support

Customer care is very important in the VoIP world, so it’s crucial that your VoIP network is available for you whenever need be.

Vonage Customer Support

With comprehensive and quick-to-respond customer support, Vonage provides one of the best customer support programs out there:

• Phone – 1-(732)-944-0000
  • Available:
    • Monday to Friday 9am-12am ET
    • Saturday 9am-8:30pm ET
    • Sunday Closed
  • Email – Email form
  • Live chat – Yes – available 24/7
  • Comprehensive FAQ

8×8 Customer Support

8×8 customer support is a lot more limited, as it’s only available on live chat and phone. But the live chat option is incredibly responsive and won’t disappoint you.

Our Conclusion:

Vonage and 8×8 are both known for their excellent customer support programs. But since Vonage’s customer support is available on more platforms than 8×8, we’ll have to give this one to them!

Vonage – 5/5

8×8 – 4/5

The Bottom Line on Vonage and 8×8

Although both Vonage and 8×8 held their own in the tough competition, our recommendation goes to Vonage. But remember, no matter what the recommended and popular choice; when choosing a VoIP service, it should always come down to what you need and require.

Both Vonage and 8×8 can cater to businesses that require up to 100,000 extensions and are looking for innovative communication solutions. However, 8×8 is a lot more customizable than Vonage that offers standard and straight-forward price plans.

Therefore, we would suggest that you contact both VoIP providers to see which one falls more in line with the requirements of your business.

Vonage – 4.5/5

8×8 – 4/5

For more reviews, you can visit our Review Archive and even compare your favorite VoIP providers, side-by-side, to find the best fit for your business.