- Reviewer:
-
250 Likes
- 28 Mar 2018
8x8 business for VoIP promises modern tools to enhance business collaborations internationally. Businesses can choose from three pricing options, although only the most expensive plan includes calling to 46 countries and access to the inbound/outbound contact center
-
Overall7/10
-
Ease of Use9.2/10
-
Value for Money9.7/10
-
Features8.9/10
-
Help and support9.2/10
8×8 business for VoIP promises modern tools to enhance business collaborations internationally. Businesses can choose from three pricing options, although only the most expensive plan includes calling to 46 countries and access to the inbound/outbound contact center.
8X8 Overview
First founded in 1987, today 8×8 Business VoIP hosts powerful cloud-based communications and customer engagement solutions. With easy installation and mobile-friendly communications solutions, 8×8 offers three flexible pricing options starting as low as $25 monthly per user. All plans come with modern, easy-to-use features like mobile apps, virtual office administration tools, and unlimited calling to over 14 countries. Users can sign up for 8×8 risk-free with a 30-day money back guarantee.
Widget feature: see above – the widget could also go here, but I think it’s more effective above the main content
8X8 Plans and Pricing
8×8 Business VoIP has three main pricing options to choose from: X2 Edition, X5 Edition, and X8 Edition. Plans start at $25 monthly per user and all come with administration tools, mobile apps, security features, and unlimited international calling. Lower tier plans support fewer countries within their international plan. Meanwhile, upgrading will open up more media storage and include features such as call recording, operator switchboard, analytics, and both an inbound and outbound contact center.
- Virtual Office X2 Edition: $25 monthly per user
- Virtual Office X5 Edition: $35 monthly per user
- Virtual Office X8 Edition: $55 monthly per user
8X8 Ease of Use and Setup
8×8 VoIP for business solutions has considered the end-user when it comes to installation and usability, and setup requires little to no technical experience. 8×8 Virtual Office easily integrates with pre-existing devices, whether operating from desk phones, desktops, smartphones, tablets, or a combination of all four. The actual initial installation only takes a few minutes. Users can easily configure the administrative features and modify settings at any point to add new users, change call rules, add an auto attendant, etc. In addition, each user has the ability to customize their profile with unique features like voicemail, chat settings, and internet fax.
When learning to use the service, customers can learn more about 8×8 on their website. Online resources like white papers, blogs, infographics, data sheets, videos, and webinars aid users in completing the setup and managing their system. 24/7 live support stands by to help whenever needed.
8X8 Customer Support
- Phone – 1-866-879-8647, Mon – Sat: 6am – 6pm PT
- Email – https://www.8×8.com/resources/tools/request-a-quote
- Live chat – 24/7
8×8 business for VoIP boasts an outstanding online resource center complete with everything from 24/7 live chat support to a wealth of tutorials. Customers can take advantage of the many self-service options to learn more about how to setup and use 8×8 features. The website hosts informational webinars, videos, data sheets, and infographics. To speak to 8×8 customer support directly, customers can call one of the many international offices based in the United States, United Kingdom, Australia, and Romania.
8X8 Bottom Line
International businesses looking for an affordable way to communicate and collaborate globally can depend on 8×8 VoIP solutions. The cloud-based business for VoIP hosts a range of features allowing for secure, mobile-friendly services. 8×8 has worked with well-known enterprises like McDonald’s and Allstate, attesting to the company’s superior service and reliability.
8×8 business VoIP hosts three flexible pricing options to suit the needs of small to large-sized organizations. All three plans come equipped with a phone number, virtual extension, unlimited calling zone, unlimited internet fax, media storage, mobile and desktop apps, business SMS, voicemail, call queuing, HD voice, single sign on, CRM integrations, and audio and video conferencing with meetings. Upgraded features like increased media storage, increased participants in conferencing, unlimited calls in 46 countries, and access to an inbound/outbound contact center come with the higher tier plans only.
Whichever plan you choose, 8×8 promises reliable service with quick, easy setup. Users can configure and manage system settings right from the virtual office administration tool. Individual profiles can even create their own customized call settings. Anytime customers need assistance, 8×8 support stands by 24/7 by live chat. In addition, the online resource center has a wealth of helpful information including webinars, videos, data sheets, and infographics for easy, self-service.
For superior, quality calls at a great value, 8×8 provides enhanced cloud-based VoIP, hosting powerful, international cloud-based communications and customer engagement solutions.
