- Reviewer:
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250 Likes
- 28 Mar 2018
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Overall7.2/10
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Ease of Use7/10
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Value for Money7/10
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Features6/10
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Help and support6/10
With Alliance phones, customers get unlimited calling minutes in the US and Canada. All three available plans come equipped with important call management and phone features. Alliance phones makes the best choice for mid-sized companies as smaller businesses will need to pay a higher rate of $29.97 monthly per user. Those with 4 or more users benefit from lower rates to support more phone lines.
Alliance Phones Overview
Based in San Francisco, Alliance Phones provides a reliable phone system catering to businesses in North America. Customers benefit from unlimited calls in the US and Canada. Unlike many other VoIP solutions who require customers to upgrade to access better features, Alliance offers all of their features in every plan. That includes cloud PBX, voicemail, software and CRM integration, call management tools, and more.
Alliance Phones Plans and Pricing
Prior to signing up, customers can try out Alliance VoIP for business risk-free with their demo. Customers enjoy 30 days of free calling with a free temporary number. If they feel satisfied, they have the choice between one of three plans:
- Easy Plus: $29.97 per user monthly, supports 1 to 3 users
- Simplicity Plus: $24.97 per user monthly, supports 4 to 20 users
- Effortless Plus: $19.99 per user monthly, supports 21 to 100+ users
Similar to many other VoIP pricing plans, Alliance gives discounts for those who need to support a larger number of users. However, all plans come with the same features including:
- Unlimited minutes (Unlimited Plans apply to the United States and Canada only)
- PBX features
- No initial setup fees
- Monthly contract
- Voicemail forwarding
- Voicemail custom greetings
- Call manager
- Toll-free numbers
- Local numbers
- Porting available
- All inclusive SLAs
Keep in mind that Alliance VoIP does charge certain fees attached to local, toll-free, and porting phone numbers (see below):
- Additional Local Numbers $5/month
- Additional Toll-Free Number $5/month
- Porting Phone Numbers $15/number
Alliance Phones Ease of Use and Setup
Alliance Phones makes it easy to get started as their system integrates on a variety of devices. In this way, businesses won’t need to invest in an entirely new set of computers or phones during the demo or after signing up. Alliance Phones run just fine on Mac OS and Windows as well as iOS and Android mobile devices. Their third-party softphones supported on the website include:
- CounterPath X-Lite for Windows and Mac
- CounterPath Bria for iPhone and iPad
Their systems also support other softphones, which the user can download, including:
- Jitsi for Windows and Mac
- Blink for Windows
- Zoiper for Windows
- Linphone for Android and Apple (from app stores)
- Zoiper for Android and Apple (from app stores)
- Keyyo VoIP for Android and Apple (from app stores)
Businesses who rely on other software for managing contacts and calls won’t have any problems moving over to Alliance VoIP. Their systems integrate with SugarCRM, Microsoft Outlook, Google contacts, and FileMaker.
Finally, customers can get started without having to pay any initial setup fees. On top of that, similar to many other VoIP services, Alliance has easy monthly contracts and doesn’t require long-term agreements.
Alliance Phones Customer Support
- Corporate Phone – (866)-358-0969
- Support Phone: (866) 358-0969 ext.#2
- Sales Phone: Phone: (866) 358-0969 ext.#1
- Email – support@alliancephones.com, sales@alliancephones.com
- Live chat – Yes
Their active support greets new visitors on the website immediately with an attentive live chat box. You can get started right away asking their friendly customer support any questions you may have. In addition, the website’s short FAQ gets prospective customers introduced to services offered by Alliance VoIP.
Alliance Phones Bottom Line
With Alliance VoIP, businesses have their choice of three plans, all of which come with quality, reliable communications features. No matter which plan you choose, you get unlimited calls in the United States and Canada, PBX cloud features, call management settings, and more, helping your business handle communications professionally and with ease. Prices can get more expensive for smaller organizations with under four users. However, companies who need to support multiple lines benefit from lower rates with Alliance VoIP solution, starting at $19.99 per user monthly. Try out Alliance VoIP risk-free with their 30 day free trial.
