- Reviewer:
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250 Likes
- 28 Mar 2018
MegaPath is one of the top VoIP systems for medium to large businesses. With a number of plans and many features, there are solutions to suit all business needs. With the pricing per user model that MegaPath uses, this solution can become pricey, although its customizable nature makes it a popular choice.
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Overall10/10
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Ease of Use10/10
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Value for Money10/10
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Features10/10
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Help and support10/10
MegaPath is one of the top VoIP systems for medium to large businesses. With a number of plans and many features, there are solutions to suit all business needs. With the pricing per user model that MegaPath uses, this solution can become pricey, although its customizable nature makes it a popular choice.
MegaPath Overview
MegaPath, the popular business telecommunications company was launched in 1996. Offering cloud communication and secure networking solutions, the system aims to improve communication and productivity for businesses, while lowering their costs. Its many features promote collaboration among team members, mobility and customer accessibility, resulting in a communications system that can be used anywhere.
MegaPath Plans and Pricing
There are three business plans with pricing to suit every budget and features to suit all business needs.
Business Voice
- $19.95 per month per user
- Unlimited nationwide calling
- 50+ calling features
- Visual voicemail
- Voicemail to email
- Voicemail-to-text transcription
- Call management web portal
- Call log details
- Inbound caller ID
- Centralized admin console
- iPhone and Android apps
- Personal conferencing bridge
- HD voice
- Enterprise directory integration
Premium Business Voice
- $24.95 per month per user
- Unlimited nationwide calling
- 50+ calling features
- Visual voicemail
- Voicemail to email
- Voicemail-to-text transcription
- Call management web portal
- Call log details
- Inbound caller ID
- Centralized admin console
- iPhone and Android apps
- Personal conferencing bridge
- HD voice
- Enterprise directory integration
- Desktop sharing
- Presence
- Instant messaging
- Web conferencing
- Integrated messaging
- Mobile-to-desktop call pull
Enterprise Voice
- $39.90 per month per user
- Unlimited nationwide calling
- Unlimited global calling
- 50+ calling features
- Visual voicemail
- Voicemail to email
- Voicemail-to-text transcription
- Call management web portal
- Call log details
- Inbound caller ID
- Centralized admin console
- iPhone and Android apps
- Personal conferencing bridge
- HD voice
- Enterprise directory integration
- Desktop sharing
- Presence
- Instant messaging
- Web conferencing
- Integrated messaging
- Mobile-to-desktop call pull
- Automated call recording
MegaPath Ease of Use and Setup
You can choose the self-installation process or the Professional Installation option. There is a simple step-by-step guide to help you through the process, but if you need any assistance, you can contact their support team.
- Locate Your Network Ports – These will connect to your MegaPath devices.
- Check Your Network Can Handle the System – You must make sure that your network can handle the bandwidth generated by the devices.
- Connect Devices to the Network – Connect your devices to the Ethernet ports and wait for the devices to download their configuration from MegaPath. This can take up to 15 minutes. Once the process is complete, check the devices are working.
- Configure Voice Services – Your devices are now connected and you’re ready to configure your MegaPath Hosted Voice Services. This is when you will customize the solution.
- Go to the Voice Learning Center for guides and video tutorials on phones, setting up voicemail, Auto Attendants setup, and more.
- Log into Your Customer Portal – You will receive an email with a link that will take you to the customer portal. You’ll then be taken through a simple 4-step process to guide you through setting up your account. Specifically, you’ll need to set up your username, password, and security questions.
MegaPath Customer Support
- Phone – 877-611-63-42
- Email – N/A
- Live chat – 24/7
There is an FAQ section on the website where you can find the answers to common questions. If you have any enquiries, you can contact support via live chat or telephone. Alternatively, if you’re a current customer, you can go to the customer portal via my.megapath.com.
MegaPath Bottom Line
The Bottom Line on MegaPath
MegaPath is a comprehensive VoIP solution, specifically geared towards medium to large businesses. It has a large suite of features, allowing you to customize the solution to best suit your business needs. In addition, there are multiple plans with pricing to suit any budget. While the pricing is per user so that this solution can become expensive, it is popular for its flexibility. The solution promotes communication, collaboration and mobility so you can fulfill all your business needs whether you are at the office or on the go.
