- Reviewer:
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250 Likes
- 28 Mar 2018
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Overall9/10
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Ease of Use10/10
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Value for Money10/10
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Features10/10
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Help and support10/10
Boasting a free plan, pay as you go, unlimited, and metered plans, OnSIP excels in their flexibility. Although the free plan doesn’t include more enhanced features, customers can purchase additional features a la carte.
OnSIP VoIP Overview
Based in Manhattan, OnSIP supports over 100,000 customers, providing an efficient, reliable communications and collaboration platform. Their flexible plans offer both free and paid plans to suit the needs of every budget. With a range of integrations, OnSIP makes it easy to transition to their system without purchasing new equipment or hardware.
Widget feature: see above – the widget could also go here, but I think it’s more effective above the main content
OnSIP VoIP Plans and Pricing
OnSIP has made a major impression on the VoIP industry for offering some of the most affordable and flexible pricing out there. Unlike most services, OnSIP VoIP actually hosts a free plan that allows for up to 100 users. Even the free plan comes with important features like web voice calling, web video calling, multi-party video, unlimited extensions, web call buttons, and more. The catch? The free plan allows for web calls only.
Meanwhile, the Pay as You Go plan lets users select features as needed for each user and purchase them on an a la carte basis. With this plan, customers must purchase a minimum number of features that cost at least $49.95.
- Free Plan: $0 per user, per month
- Pay as You Go: $0 per user, per month, External calling rates apply, $49.95 features minimum
- Metered User: $8.95 per user, per month, External calling rates apply, 5 user minimum
- Unlimited User: $24.95 per user, per month, Unlimited calling included, 5 user minimum
OnSIP customers who wish to upgrade to certain apps can choose from the a la carte app menu with options like:
- Voicemail (& VM to Email) per box $2.00
- Music On Hold per channel $4.95
- Attendant Menu per menu $19.95
- Ring Group per group $14.95
- Dial by Name Directory per directory $9.95
- Call Recording per user $4.95
- On Net Conference Suite (1) per suite $19.95
- Conference Suite Bundle (10) $50.00 per bundle
- Simple Queue per agent $9.95
- Enhanced Queue & Dashboard per agent $14.95
- Announcement per announcement $4.95
- Enhanced Music on Hold per account $19.95
- Busy Lamp Field per account $19.95
- Call Parking per account $14.95
- Inbound Bridge per bridge $1.95 + $0.005/min per bridge
Whichever plan you choose in the end, OnSIP has flexible contracts. Customers enjoy a 30-day free trial. In addition, OnSIP lets customers cancel at any time.
OnSIP VoIP Ease of Use and Setup
Because OnSIP boasts a range of integrations, customers can easily adapt their pre-existing systems to run using OnSIP technology. Their desktop app works on Mac, Linux, and Windows, and customers can get information on installation through the OnSIP online resource center. The new desktop app also makes it easy to install OnSIP and onboard new users right away.
In fact, the website has a plethora of how-to videos and tutorials to help walk customers through the installation process and add new users. In general, OnSIP has received positive reviews. Customers rave about the ease of setup and transitioning to their system.
Image/Video etc Video: https://support.onsip.com/hc/en-us/articles/203707290-Creating-Your-First-Users
OnSIP VoIP Customer Support
Detail the support channels available:
- Phone – 1-800-801-3381
- Leave a message through the online contact form
- Live chat – hours of operation
- Blog
- Searchable online resource center
- Social media pages
The OnSip online FAQ contains important questions regarding contracts, cancellation, free trials, etc so that customers can get answers to questions before contacting support or signing up.
OnSIP VoIP Bottom Line
With OnSIP, customers get a great value on their communications system and can purchase the features they need, without paying for unnecessary features. Unlike other VoIP services, OnSIP doesn’t have its own mobile app. In addition, conference calling costs extra for all plans. That being said, OnSIP offers a free plan with extremely flexible pricing. Businesses can pay for what they need and get exactly the features they need to enhance business communications and collaboration.
