- Reviewer:
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250 Likes
- 28 Mar 2018
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Overall8/10
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Ease of Use10/10
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Value for Money10/10
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Features10/10
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Help and support10/10
Formerly ShoreTel VoIP, the company has since become acquired by Mitel. This VoIP solution specializes in providing a range of quality communication and collaboration tools especially for medium to large businesses.
ShoreTel Overview
Established in 1996, ShoreTel VoIP for businesses became acquired by Mitel in 2017. Their unified communications services represent one of the largest VoIP solutions, offering cloud, on-premise, and hybrid communications services for larger businesses and enterprise-sized organizations. Mitel, formerly ShoreTel, stands out because all plans come equipped with a high-level of service and array of features. Customers don’t have to worry about getting charged for add-ons. Plus Mitel offers their own phones and hardware so customers can get all they need in one place.
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ShoreTel Plans and Pricing
The ShoreTel VoIP plans, now powered by Mitel, offer a range of pricing options, and users can easily browse options on the website. By far, the Mitel Cloud Business VoIP solutions have become the most popular with details listed below. Their powerful and scalable solutions do not require any hardware. Customers can purchase phones and pay the monthly fee to get started. ShoreTel does not have a flat rate, but customers can request a quote to find out the cost based on the size and needs of their business through the Mitel website.
On the downside, Mitel doesn’t have transparent pricing. Although customers can request a quote online through the website, the site itself doesn’t show monthly costs per user for each plan. Prospective customers can still find out about features before inquiring into the costs they can expect for their business communications. The Essentials plan starts with many of the basic features, but customers in need of tools to support larger groups will need to upgrade to either the Premier or Elite plans.
Essentials
- Unlimited minutes per month
- Direct dial
- PBX Features
- MiCloud connect portal
- Voicemail
- 8-party audio conferencing
- 4-party desktop sharing
- Instant messaging
- Presence
- Video calling
- Softphone
- Outlook and G Suite integration
- Web and app dialers
- Find Me and Follow Me
- Mobile app
Premier
- Unlimited minutes per month
- Direct dial
- PBX Features
- MiCloud connect portal
- Voicemail
- 25-party audio conferencing
- 25-party desktop sharing
- Instant messaging
- Presence
- Video calling
- Softphone
- Outlook and G Suite integration
- Web and app dialers
- Find Me and Follow Me
- Voicemail transcription
- Salesforce integration
Elite
- Unlimited minutes per month
- Direct dial
- PBX Features
- MiCloud connect portal
- Voicemail
- 100-party audio conferencing
- 100-party desktop sharing
- Instant messaging
- Presence
- Video calling
- Softphone
- Outlook and G Suite integration
- Web and app dialers
- Find Me and Follow Me
- Voicemail transcription
- Salesforce integration
- Call recording
- Archiving
- Operator
ShoreTel Ease of Use and Setup
As a cloud-based solution, ShoreTel VoIP makes it extremely easy to get started. Upon purchasing your plan through Mitel, you don’t have to worry about installing equipment or purchasing an entirely new set of hardware. Mitel makes it easy by delivering all the necessary phones and hardware. Best of all, businesses don’t necessarily need to purchase new equipment, as Mitel runs on a range of devices, including desktops, smartphones, and tablets. That includes compatibility with iOS and Android mobile devices. After installation, customers enjoy an easy-to-use system that doesn’t overcomplicate things. New users can quickly learn how to use important system tools for collaboration.
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ShoreTel Customer Support
- Phone – (844) 319-5912
- Email – address(es) Contact form from website
- Live chat – n/a
Because Mitel customer support has different phone lines according to the department, customers can easily get in touch directly with the relevant staff. The website also supports different resources such as video training along with a user discussion forum.
ShoreTel Bottom Line
ShoreTel VoIP has now become a part of Mitel, a reliable communications service for large-sized businesses. Mitel doesn’t have transparent pricing available on their website, and customers will need to request a quote to get more information. However, as a well-established company, Mitel powers enterprises and organizations, providing a range of features including a call center, calling tools, and mobile app.
