The beauty of the VoIP service provider industry is that it keeps evolving with the times, keeping individuals and businesses on their toes. That’s why, in such a short period of time, the technology has garnered over one billion users around the world!

However, while the exciting advancements in the VoIP technology prove to be beneficial for our telecommunication needs, the constant upgrading can be overwhelming for those who’re considering to switch from their traditional phone line set up to a VoIP cloud-hosted network.

That’s why the experts at Top5 Business VoIP review all the top VoIP service providers on the market to help people evaluate the services and features of potential VoIP networks to find the one that suits their business best.

Today, we take on two of the best VoIP service providers; Ooma and Nextiva and pit them against each other so you can analyze which of the two will emerge victorious as your communications solution!

Ooma is an excellent VoIP service for small and budding businesses that are looking for simple but reliable communication solutions. Ooma’s seamless setup helps them get started and running within minutes because it’s compatible with existing phone sets, cutting the installation time in half.

However, Ooma doesn’t have a money back guarantee right now, which might set some people back.

On the other hand, while Nextiva comes with a money back guarantee, it supports a slightly more complex interface that features several intricate procedures, which might intimidate small businesses that don’t necessarily have an expansive tech team on board.

Ooma	Nextiva
Available platforms – Mac, PC, iOS, Android, Windows Free minutes per line – Unlimited calls to US and Canada Money back guarantee  – No Min. contract duration – Monthly subscription with a one-time fee Best features – Free number transfer, mobile app Overall score – 3.5/5	Available platforms – Mac, PC, iOS, Android, Windows Free minutes per line  – Unlimited Money back guarantee  – Yes Min. contract duration – Month-to-month Best features – Auto Attendant, Busy Lamp Field, Call Centers, Call Groups, Call Forwarding, Call Recording, Greetings, Nextiva Anywhere, Meet Me Conferencing, Simultaneous Ring, Remote Office Overall score – 3.5/5

Ooma & Nextiva Business VoIP Overview

Whereas Ooma was founded in 2004, Nextiva was launched two years after. And although Ooma offers communication solutions for small businesses that require no more than 50 extensions, it still has a better understanding of the VoIP market than Nextiva. However, what Nextiva lacks in experience, it makes up for in its long-standing list of features:

 

Feature	Nextiva		Ooma
Call monitoring	Yes		No
Call recording	Yes		Yes
Call reporting	Yes		Yes
Caller ID	Yes		Yes
Call Transfer	Yes		Yes
Conferencing	Yes		No
Instant Messaging	Yes		Yes
Mobile Integration	Yes		Yes
Monitoring	Yes		No
Voice Mail	Yes		Yes

Ooma & Nextiva Business VoIP Features

Ooma Features

As discussed above, Ooma proves ideal for small businesses, because it offers just the right amount of added functionality that ensures your business looks credible and runs smoothly. Sure, it’s not bedazzled with sparkly features but that amounts to its uncomplicated interface that helps businesses operate their communications network without having to worry about anything.

Moreover, Ooma also supports a powerful mobile app and has recently launched Ooma Telo that allows for wireless and more flexible communication solutions as it can work directly on your existing phone sets.

Nextiva Features

In comparison, Nextiva is loaded with innovative features. Be it call management options or the unique NextOS portal that helps businesses monitor their communications, Nextiva and its range of features can take you by a storm!

Our Conclusion:

With the abundance of calling features, Nextiva wins this round, fair and square. However, since the VoIP service is so technically advanced, you might want to invest in IT personnel to get the hang of its interface.

Ooma – 4/5

Nextiva – 5/5

Ooma & Nextiva Plans and Pricing

Although Nextiva has three different pricing models to suit different business communication needs (each of which comes with a money back guarantee), the all-for-one pricing of Ooma really takes the cake here. Not only is it easier to wrap your mind around but since all of its plans are charged at the same rate, there’s not much choice to overwhelm new users.

Ooma Pricing and Plans

• $19.95 per month per user

Nextiva Pricing and Plans

• Office Pro: $19.95 per month per user
• Office Pro Plus: $20.95 per month per user
• Office Enterprise: $27.95 per month per user

Our Conclusion:

Nextiva’s detailed pricing models are inclusive of all sizes of businesses and since they’re affordable, they’re ideal specifically for large organizations who can afford to go big on their budget as they scale up. But since Ooma comes with a set rate of $19.95 monthly per user, it saves people from the overcomplicated pricing schedules. Moreover, since Ooma only has a one-time hardware fee of $249 it can be of interest for businesses that want to invest once and keep reaping the rewards.

Ooma – 5/5

Nextiva – 4/5

Ooma & Nextiva Ease of Use and Setup

Ooma Business VoIP prides itself on providing seamless and hassle-free connections as not only does the service integrate with pre-existing phone lines but it also enjoys a rather simplified database that can be understood and worked out by anyone.

In fact, their mobile app is also specially designed to accommodate users that aren’t tech savvy so you can set it up now and have your staff communicating immediately after, as no additional hardware is required!

In contrast, Nextiva’s highly customizable interface can confuse many people. Because although the concept of being able to build your own network sounds appealing, when you have to actually do it in real time, it can be exhausting.

Our Conclusion:

When it comes to the ease of use, there’s no competing Ooma and that’s why we give this one to Ooma!

Ooma – 5/5

Nextiva – 3.5/5

Ooma Customer Support

• Phone – 888-711-6662, 24/7
• Email – customeradvocate@ooma.com, sales@oomacare.com
• Live chat – 24/7
• Comprehensive FAQ

Nextiva Customer Support

• Phone – (800) 285 7995
• Email – online form or office@nextiva.com
• Live chat – Monday to Friday 5am to 6pm; Saturday to Sunday 6am to 6pm (AZ Time Zone)

Our Conclusion:

As a new business, you need a customer support program that’s available 24/7 on various channels. That’s why, Ooma is the winner here!

Ooma – 5/5

Nextiva – 3.5/5

The Winner is Ooma!

Ooma – 4.5/5

Nextiva – 3.5/5

You can compare Ooma and Nextiva with other VoIP service providers, or review the top VoIP service providers on the market separately in detail on our website today!